Brooklands, Chedworth

Firstly, I would like to extend my gratitude for providing accommodation during our recent stay at your cottage. However, I feel compelled to address several concerns regarding our experience. When we initially booked your cottage, we placed our trust in the listing, expecting the amenities described to be accurate and functional. Unfortunately most of the cottage appeared to be disingenuous and lacked authenticity. One of the primary issues was with the the absence of parking facilities, despite being mentioned in the description that there was pariking, the layby advertised was consistently occupied, leaving us to look for parking further away from the cottage since all parking bays in the area are private. This meant walking a considerable distance in inclement weather, often resulting in getting drenched. Additionally, the shower head was inconveniently fixed to the wall at a considerable height, making it challenging to use. Furthermore, the absence of a freezer or freezer compartment was unexpected and inconvenient, limiting the ability to store perishable items adequately. The incessant squeaking of the wooden floorboards disrupted not only our stay but also disturbed the tranquility of the entire neighborhood! Communication with the designated host was another issue of concern. We were not provided with a contact person. We use Airbnb twice or three times a year and were always given a contact person and telephone number. Despite being provided with a phone and email, attempts to reach out remained unanswered. Consequently, we were left to resolve any issues independently, which significantly impacted the quality of our stay. Moreover, the malfunctioning washing machine for a significant portion of the stay was highly inconvenient, as was the instability of the kitchen bench. The overcomplicated directions provided by Sykes Cottages added unnecessary stress to our journey. We asked for GPS coordinates but got no reply. The inadequate lighting throughout the cottage, except in the kitchen, was a notable concern. The bedroom, in particular, was better lit using our mobile phones. Furthermore, the absence of a wardrobe made organizing personal belongings challenging. In summary, the aforementioned issues significantly detracted from the overall experience. I hope this feedback serves as constructive criticism to enhance the quality of future guests' stays, however Sykes Holiday Cottages - never again! Have photos and videos to back all our claims.